Support

If you receive a damaged or incorrect product, please contact us immediately. Provide us with your order number and photos of the product, and we will arrange a replacement or refund at no addition...

When returning a product, make sure to include: The product in its original packaging A copy of your invoice or order confirmation Your full name and contact information The reason for the return T...

If the courier is unable to redirect your package, it will be delivered to the original shipping address. You may need to arrange for a re-delivery or pickup through the courier's services. In case...

If your order has already been dispatched and you need to change the delivery address, we recommend contacting the courier directly. Some carriers offer options to redirect the package to a new add...

To avoid this issue in the future, please ensure that your shipping address is correct before finalizing your order. Double-check all details, including your address and contact information, during...

Many couriers allow for package redirection to a new address, though this service may be subject to their policies and the status of your shipment. It's important to contact them as soon as possibl...

Unfortunately, once an order has been dispatched, it cannot be canceled as it is already on its way to you. However, you can choose to return the product after receiving it. Please contact our cust...

If you no longer want the order, you can: Refuse the delivery: When the courier attempts to deliver the package, you can refuse to accept it. It will then be returned to our facility. Return the ...

You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.

To track your dispatched order: Use the tracking number provided in your shipping confirmation email. Visit the courier’s website (e.g., DHL, Hermes, La Poste) and enter the tracking number for rea...