Support

Delivery times vary depending on the shipping carrier and your location.Typically, returns take between 5 and 10 business days to arrive at our facility. Use your return tracking number to check th...

If the tracking information shows that your return hasn’t been delivered after the expected time, contact the shipping carrier for updates. If there are delays or issues, provide the tracking numbe...

If your tracking information shows that your return was delivered, but you haven’t received your refund, please contact our customer support team. Provide them with your return tracking number so t...

You can use any shipping carrier that provides a tracking option. Common carriers include: DHL Hermes Colis Privé La Poste Always ensure you get a tracking number for your return.

To initiate the return process for an item, we kindly request that you contact our customer support team by utilizing the provided contact form. You can access the form by clicking on the following...

Returns are accepted for products that meet the following criteria: The item is unopened and in its original packaging The return request is made within 30 days of receiving the product The prod...

Once we receive the returned item at our facility, it takes approximately 7-10 business days to process your return. After processing, refunds are issued to the original payment method and can take...

If you have returned your order and have not received a refund within the expected timeframe, please contact our customer support team with the following details: Your order number Proof of retu...

Unfortunately, we do not offer exchanges at this time. If you would like to return a product, you can request a refund and place a new order for the desired item.

Return shipping costs are the customer’s responsibility, except in cases where the return is due to an error on our part (e.g., wrong product or defective item). If you have any questions about ret...